Terms and Conditions
Welcome to Olde Copper! By accessing our website and making a purchase, you agree to abide by the terms and conditions outlined below. Please read this document carefully before placing an order. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and others who engage with our services.
General Information
- All products sold on our website are subject to availability.
- We reserve the right to modify or discontinue any product at any time without prior notice.
- Prices for our products may change without notice. We are not liable for any pricing error, typographical error, or incorrect product description on the website.
Intellectual Property
All content on this website, including but not limited to text, images, graphics, and logos, is the property of Space Enterprises, LLC and/or its suppliers. Use of this material without permission is strictly prohibited.
Orders
Placing an order on our website constitutes an offer to purchase a product based on the terms outlined here.
Upon receipt of your order, we will send you an order confirmation email. However, acceptance of your order is subject to the availability of stock and our discretion.
We reserve the right to refuse or cancel an order for any reason, including but not limited to product unavailability, errors in shipping or pricing information, or suspected fraudulent activity.
Payment Processing
All payments shall be processed securely. By providing payment details, you confirm that you are the authorized owner of the payment method used. We are not responsible for any errors or issues that arise during payment processing by third-party vendors.
Shipping and Delivery
We strive to ensure timely delivery of your products. However, shipping times may vary based on locations and cannot be guaranteed.
Risk of loss and ownership of the purchased item are transferred to the customer upon delivery.
For your convenience we offer a Free Shipping service, normally processed via Fedex or UPS, with a minimum purchase.
Return Policy
At Olde Copper, customer satisfaction is a priority. Please note our guidelines for returns, exchanges, and warranties:
30-Day Return Guarantee:
- We offer a 30-day return guarantee for any reason, as long as the product has not been installed, used, or damaged.
- The return must be requested within 30 days of receiving the item.
- Customers are responsible for the return shipping costs unless the product was damaged during transit or an error was made in the order.
- Refunds will be processed to the original payment method after the product is inspected and approved for return.
Exchange Policy (Beyond 30 Days)
- If the product is defective and more than 30 days have passed since receipt, we offer an exchange opportunity.
- Please contact us at [Customer Support Email] with photographic evidence of the defect, so we can assist you with the exchange process.
- Please note that color variations, patinas, and finishes are not considered defects. Copper is a material that naturally varies in appearance and changes over time. For further information, review our FAQ section.
Limitations of Liability
- Olde Copper shall not be liable for any indirect, incidental, or consequential damages caused by the use of our products.
- We are not responsible for improper installation, handling, or misuse of our products.
Privacy Policy
All personal information provided during checkout or account creation is processed and stored in accordance with our Privacy Policy. We are committed to protecting your information and using it only for fulfilling your orders and improving our services.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of The State of Texas. Disputes related to these terms will be resolved under the exclusive jurisdiction of the courts in Montgomery, Texas.
Changes to Terms and Conditions
We reserve the right to amend or update these terms and conditions at any time without prior notice. It is your responsibility to review this page periodically to stay informed of any changes.
Contact Information
For questions about these terms and conditions, returns, exchanges, or any other inquiries, please reach out to us:
Email: support@oldecopper.com
Phone: 800-251-6973 ext 216
Address: 26310 Oakridge Dr Ste 38, The Woodlands, TX 77380
Final Note
By purchasing from Olde Copper, you agree to these terms and conditions. We thank you for choosing our artisan-made, eco-friendly copper sinks, and we look forward to helping you create beautiful spaces in your home.
